SHIPPING

  • We ship from our studio in Hythe, AB, Canada.

  • Currently, we ship via Canada Post within Canada and internationally. Mailing costs include tracking and insurance. At this time, due to the complications/tarrifs in shipping to the USA, we are not posting to the states at this time.

  • We ship from Canada so all customers outside of Canada are subject to taxes, duties and tariffs. You are responsible for any fees or additional fees that may apply.

  • We offer flat-rate shipping on all our orders and free shipping on orders over $200 within Canada

  • This can happen. Please let us know as soon as you suspect anything, and we'll look into it immediately.

RETURNS

  • We only offer exchanges on gold-filled and sterling silver ready-to-ship items that have not been worn. If the item isn’t what you imagined, you can return it and receive a credit. You are responsible for any shipping costs. If you need a different size, we'd be happy to arrange an exchange (this does not apply to custom-made wares); you'll be responsible for any shipping costs to and from the studio.

    Please return all items to us unworn and in the original packaging. 

  • All of our rings, custom rings, one-of-a-kind rings, sale items, and anything custom-made is NON-RETURNABLE & NON-EXCHANGEABLE.

OTHER

  • Just shoot us an email along with photos, and we can advise you further. Please note that there may be a repair cost. We do not cover repair shipping.

  • All our sterling silver, solid gold, bronze, and gold-filled items can change colour and tarnish/oxidize over time with improper care and storage. Sterling silver and gold will oxidize and turn black if exposed to air for long periods, so we recommend keeping them in a sealed container or pouch when not in use.
    These metals can also react to chemicals in water, like sulphur and chlorine. Make sure you’re careful while bathing and swimming. But don't worry; all our jewelry can be polished to look new! You can use the polishing cloth or check out our jewelry care page for more info.