Privacy Policy

Last updated: August 27, 2026

At Mother Mountain Studio, your privacy matters to us. This Privacy Policy explains what personal information we collect when you visit our website, place an order, join our mailing list, or get in touch with us, as well as how that information is used and protected.

Information We Collect

When you visit our website or make a purchase, we may collect information you provide to us, including your name, email address, billing and shipping address, phone number, and order details.

We may also collect certain information automatically when you browse our website, such as your device and browser information, IP address, pages visited, and how you interact with our website. This information may be collected through cookies and similar technologies.

Payment information is processed securely through our third-party payment providers. Mother Mountain Studio does not directly store your complete credit or debit card information.

How We Use Your Information

We use your information only where reasonably necessary to operate our business and provide our services. This may include:

  • Processing, preparing, and shipping your orders

  • Communicating with you about an order, custom piece, repair, or inquiry

  • Providing customer service

  • Preventing fraudulent transactions and maintaining the security of our website

  • Improving our website and understanding how visitors use it

  • Meeting our legal, accounting, and tax obligations

  • Sending marketing emails when you have chosen to receive them

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers when it is necessary to operate our shop. These may include our website and ecommerce provider, payment processors, shipping and delivery companies, email service providers, analytics providers, and other services used to fulfill your order or maintain our website.

These providers receive only the information reasonably necessary to perform their services and handle your information according to their own privacy practices and applicable laws.

We may also disclose information where required by law or where reasonably necessary to protect our rights, customers, or business.

Cookies & Analytics

Our website may use cookies and similar technologies to remember preferences, understand website traffic, improve your shopping experience, and provide certain website features.

Some cookies are necessary for the website and checkout to function properly, while others may be used for analytics or marketing purposes.

Depending on your location, you may have the ability to manage certain cookie preferences through our website or your browser settings.

Keeping Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and tax records, resolving disputes, and meeting legal requirements.

When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.

International Customers

Mother Mountain Studio is based in Canada. Some of the third-party services we use may process or store information outside of Canada, including in the United States.

When information is processed in another country, it may be subject to the laws of that jurisdiction.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to or correction of information we hold about you.

You may also withdraw consent to certain uses of your information where applicable, subject to legal or contractual restrictions.

If you would like to make a privacy-related request, please contact us using the information below.

Protecting Your Information

We take reasonable administrative, technical, and organizational measures to help protect the personal information entrusted to us. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes to our business, website, services, or legal requirements. The most current version will always be posted on this page with the updated date above.

Contact

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have another privacy-related concern, please contact:

Mother Mountain Studio
Email: mothermountainstudio@gmail.com